LEARN CLASS POLICY

REFUND POLICY

There are no refunds once the course fee has been received. This includes participants who do not successfully complete the course or prerequisites, do not attend all scheduled class dates and times, do not pass course skills with proficiency (according to American Red Cross requirements) or do not pass the written exam with a score of at least 80 percent (if required).

CLASS TRANSFER

The class transfer fee is $15.00/person. This fee must be received before transfers are processed. Participants must submit the Class Transfer form online or call at least 72 hours prior to the original class date. Participants may transfer a total of one time and training must be completed within 60 days of the original class date. Please choose a class date and location you will be able to attend.

CANCELLED CLASS 

Vital Hearts, LLC reserves the right to cancel any class. If a class is cancelled, registered participants will be given the option to transfer to another class without incurring the class transfer fee or receive a full refund.

NO-SHOW

No refund. No exception.

CLASS START TIME

Students must arrive on time and be present for the entire class to receive certification. No late admittance will be allowed.

OUTSTANDING BALANCE POLICY

If an organization or client have an outstanding balance with Vital Hearts, LLC this balance must be paid prior to our company issuing certification to participants.

CLASS START TIME POLICY

If an organization or client schedules a class and after the instructor arrives the organization or client delays the instructors from beginning the course, the organization or client will be charged at a rate of $25/ hour which will be billed in 30-minute increments. This will be billed to the organizations or client original payment method(s). Certification cards will NOT be issued until balance is paid in full.

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