LEARN COMPANY POLICY
REFUND POLICY
NO REFUNDS OR CREDITS. This includes participants who do not successfully complete the course, prerequisites, do not attend all scheduled classes, dates, and times, do not pass course skills with proficiency (according to American Red Cross requirements), or do not pass the written exam with a score of at least 80 percent (if required by an employer).
CLASS IMAGES
Vital Hearts LLC periodically takes pictures and records videos throughout our training/classes/workshops. These images and videos are only used for marketing purposes. If a participant/customer would like to opt out of being recorded or photographed, please notify the Vital Hearts LLC staff prior to your class. This can be done by calling, emailing, or texting our office.
If our staff does not receive an opt-out notice via phone, email, or text, it is understood each registered participant has read class/company policy and agrees/consents to be photographed, recorded, and/or both.
CLASS TRANSFER
The class transfer fee is 50% of your original class. This fee must be received before transfers are processed and confirmed. Participants must find a new class, email the office to confirm the date/time is available, and pay the transfer invoice. The online request must be made 48 hours prior to the start of your class (excluding Instructor Class). No same-day request will be honored. This includes no-shows and tardiness.
Participants may transfer a total of one time and the training must be completed within 30 days of the original class date. Please choose a class date and location you will be able to attend.
FA-CPR Instructor Class (only):
60 days before a class will be allowed to transfer a total of (1) time without incurring a transfer fee. No fee.
59-30 days before the class will be assessed a $95 transfer fee. No refund.
29-15 days before the class will be assessed a $125 transfer fee. No refund.
14-7 days before the class will be assessed a $150 transfer fee. No refund.
6-4 days before the class will be assessed a fee of 50% of your class amount. No refund.
3-1 day before your class will forfeit your class. No transfers allowed. No exception. No refund.
Enrollment:
Enrollment in any of our classes does not guarantee success or certification. Participants are expected to prepare for our classes, training, and workshops like you would for a college class or any other class. Please prepare.
Sick: If you're sick and unable to attend your training. Vital Hearts LLC, will waive a portion of your transfer fee. This only applies to those sick with (COVID-19, Flu, Strep, Fever about 100 degrees, or Pneumonia). To take advantage of this partial discount, email our office with a copy of your doctor's excuse or documentation showing a positive result. Keep in mind, we will validate this information. This is not mandatory and/or required. All excuses are confidential and will be discarded after viewing. Our office must be notified 72 hours before your class. No exceptions.
Unsuccessful Instructor Participants:
Are allowed to transfer a total of (1) time for a fee of $60. The transfer must be completed within 30 days of your original class and used within 3 months of your original class date. Transfers are at the discretion of the Instructor Trainer and by invitation only.
CANCELLED CLASS
Vital Hearts, LLC reserves the right to cancel any class. If a class is cancelled, registered participants will be given the option to transfer to another class without incurring the class transfer fee or receive a full refund.
NO-SHOW
No refund. No exception.
Transfers options are not available for no-shows. Participants are required to register for a new class.
CLASS ETIQUETTE
Participants are expected to conduct themselves in a respectful manner. This includes but is not limited to being respectful of their Instructor and classmates. If a student/participant causes a disruption, disrespects, or openly causes a problem or issue in one of our training, they will be immediately removed and banned indefinitely. No refunds. No credits.
We kindly ask you to be respectful in your training or workshop.
Outstanding Balance:
If an organization or client has an outstanding balance with us, this balance must be paid to our company prior to our company issuing certification to participants. We believe in building trust with our clients and this policy helps ensure that.
CLASS START TIME POLICY
If an organization or client schedules a class and after the instructor arrives the organization or client delays the instructor(s) from beginning the course, the organization or client will be charged at a rate of $25/ hour which will be billed in 15-minute increments. This will be billed to the organization's or client's original payment method(s). Certification cards will NOT be issued until the balance is PAID IN FULL.
Instructors will cancel a company's or business training after approximately 15 minutes. NO EXCEPTIONS! Your business will still be responsible for the entire amount of your training.
Students must arrive on time and be present for the entire class to receive certification. No late admittance will be allowed.
BUSINESS POLICY
Vital Hearts LLC will not issue American Red Cross certification until payment is made in FULL and the training is complete unless prior arrangements have been made. No partial payments will be accepted.
Payment is due in FULL if your company and/or business cancels a training w/o a proper 14-day written notice. This notice will only be accepted via email only. No exceptions.
Your company and/or business is responsible for paying Vital Hearts LLC a rescheduling fee of $75 in addition to your training fee(s) for rescheduling your training. Rescheduling training(s) fills our books and keeps us from doing business with other establishments that are willing to pay. Vital Hearts LLC will only allow a business to reschedule a training for a maximum of (1) time.
Invoices that are not paid on or before the due date will be assessed a 10% fee of the total amount of the invoice every 30 days.
A company or business is not allowed to make any changes to your training the day of. This includes but is not limited to adding, deleting, extending time, changing dates, delaying, etc... Instructors will provide instructions for the time agreed upon. It is mandatory the training where participants are getting certified begin on time and last for a certain period of time per the curriculum.