LEARN CLASS POLICY
There are no refunds once the course fee has been received. This includes participants who do not successfully complete the course or prerequisites, do not attend all scheduled class dates and times, do not pass course skills with proficiency (according to American Red Cross requirements) or do not pass the written exam with a score of at least 80 percent (if required).
The class transfer fee is $25.00. This fee must be received before transfers are processed. Participants must submit the Class Transfer form online at least 72 hours prior to the original class date. Participants may transfer a total of one time and training must be completed within 90 days of the original class date. Please choose a class date and location you will be able to attend.
Vital Hearts, LLC reserves the right to cancel any class. If a class is cancelled, registered participants will be given the option to transfer to another class without incurring the class transfer fee or or receive a full refund.
No refund. No exception.
CLASS START TIME
Students must arrive on time and be present for the entire class to receive certification. No late admittance will be allowed.
OUTSTANDING BALANCE POLICY
If an organization or client have an outstanding balance with Vital Hearts, LLC this balance must be paid prior to our company issuing certification to participants.
CLASS START TIME POLICY
If an organization/client schedules a class and after the instructor arrives the organization/client delays the instructors from beginning the course, the organization/client will be charged at a rate of $25/ hour which will be billed in 15-minute increments. This will be billed to the organizations/client original payment methods. Certification cards will not be issued until balance is paid in full.