LEARN CLASS POLICY
REFUND POLICY
NO REFUNDS OR CREDITS. This includes participants who do not successfully complete the course or prerequisites, do not attend all scheduled classes, dates, and times, do not pass course skills with proficiency (according to American Red Cross requirements) or do not pass the written exam with a score of at least 80 percent (if required).
CLASS TRANSFER
The class transfer fee is 50% of your original class. This fee must be received before transfers are processed and confirmed. Participants must find a new class, email the office to confirm the date/time is available, and pay the transfer invoice. The online request must be made 48 hours prior to the start of your class (excluding Instructor Class). No same-day request will be honored. This includes no-shows and tardiness.
Participants may transfer a total of one time and the training must be completed within 30 days of the original class date. Please choose a class date and location you will be able to attend.
FA-CPR Instructor Class (only):
60 days before a class will be allowed to transfer a total of (1) time without incurring a transfer fee. No fee.
59-30 days before the class will be assessed a $95 transfer fee. No refund.
29-15 days before the class will be assessed a $125 transfer fee. No refund.
14-7 days before the class will be assessed a $150 transfer fee. No refund.
6-4 days before the class will be assessed a fee of 50% of your class amount. No refund.
3-1 day before your class will forfeit your class. No transfers allowed. No exception. No refund.
Unsuccessful Instructor Participants are allowed to transfer a total of (1) time for a fee of $50. This fee includes a seat transfer fee, FA/CPR/AED review (no certification), a detailed look at errors, 10-minute mock teaching review. Via Zoom or in person. The transfer must be within 30 days of your original class.
CANCELLED CLASS
Vital Hearts, LLC reserves the right to cancel any class. If a class is cancelled, registered participants will be given the option to transfer to another class without incurring the class transfer fee or receive a full refund.
NO-SHOW
No refund. No exception.
Transfers options are not available for no-shows. Participants are required to register for a new class.
CLASS START TIME
Students must arrive on time and be present for the entire class to receive certification. No late admittance will be allowed.
OUTSTANDING BALANCE POLICY
If an organization or client has an outstanding balance with Vital Hearts, LLC this balance must be paid prior to our company issuing certification to participants.
CLASS START TIME POLICY
If an organization or client schedules a class and after the instructor arrives the organization or client delays the instructor(s) from beginning the course, the organization or client will be charged at a rate of $25/ hour which will be billed in 15-minute increments. This will be billed to the organization's or client's original payment method(s). Certification cards will NOT be issued until the balance is PAID IN FULL.
BUSINESS POLICY
Vital Hearts LLC will not issue American Red Cross certification until payment is made in FULL and the training is complete unless prior arrangements have been made. No partial payment(s) will be accepted.
Payment is due in FULL if your company and/or business cancels a training w/o a proper 14-day written notice. This notice will only be accepted via email only. No exceptions.
When rescheduling, your company and/or business is responsible for paying Vital Hearts LLC a rescheduling fee of $75 in addition to your training fee(s) for rescheduling your training. Rescheduling training(s) fills our books and keeps us from doing business with other establishments that are willing to pay. You or your business will only be allowed to reschedule your training for a maximum of (1) time.
Invoices that are not paid on or before the due date will be assessed a 10% fee of the total amount of the invoice every 30 days.
By accepting and/or viewing the terms, you/your company/business agree to these terms set forth by Vital Hearts, LLC.